You register to Paycell by entering your mobile number, e-mail address and ID number.

If you want to change your e-mail address after completing the Paycell registration process, you can contact our customer service.

By pressing the "Forgot Password" button on the password login screen, you can receive a verification code via SMS to your phone, enter the verification code and set your new password.

Verified accounts are only provided to North Cyprus Turkcell individual line customers who are currently postpaid or prepaid. Users with verified accounts can perform all transactions that unverified accounts cannot perform, such as money transfers

You can also benefit from Paycell verified account benefits by moving your number from different operators to Turkcell North Cyprus or by becoming a Turkcell North Cyprus customer with a new number.

For Verified (KKTCELL line) Accounts:
Daily: 8.000₺ top-up and 8.000₺ spend,
Monthly: 50.000₺ top-up and spend 50.000₺

For Unverified Accounts:
Daily: 2.750₺ top-up and 2.750₺ spend,
Monthly: 2.750₺ top-up and 2.750₺ spend,

You can update your user information by contacting us via our customer services.

You can view the details of your past transactions from the "Transaction History" or "View Transactions" fields under the Profile menu or on the main screen.

In your Paycell Wallet account, you can see all your financial flows including Cash and transaction history.

You can add your card to Paycell Wallet by entering the Cardholder's Name and Surname, Card Number, CVV, Expiration Date and Card Name

You do not pay any fee for using Paycell Wallet. In your payments and transactions, a transaction fee may be charged depending on the payment method you use and the type of transaction you make. As of 15.04.2024, a 2.25% transaction fee will be applied to your money top-up transactions via debit/credit card. No fee will continue to be charged for top-ups made via Koopbank UBAN & KIOSK.

From the My Wallet tab in the app, you can edit your payment instruments, delete your saved cards or add new cards.

You can top up your balance with a credit/debit card through the Paycell application or by sending money to the UBAN defined in your Paycell account from the bank application you use.

After entering your credit/debit card information through the Paycell application, you can load money from the card you have entered, and then you can register your card if you wish.

You can add your domestic credit cards by clicking My Cards on the My Paycell Account page. Your credit cards will be registered by 3D verification.

You need to type the total balance you want to withdraw by selecting withdrawal from the My Account menu. After entering the amount you want to withdraw, your money will be transferred to your bank account or credit card that you previously used for the deposit.

For verified accounts, the Daily Withdrawal limit is 1,000 TL and the Annual Total Limit is 30,000 TL. For unverified accounts, the Daily Withdrawal limit is 500 TL and the Annual Total Limit is 6,000 TL.

You can only withdraw money from your account to your Koopbank Bank account.

No, you can only withdraw your balance from your Paycell account to your own bank accounts and cards.

It is not possible to transfer money between Paycell TL account and investment accounts.

Since it is not possible to transfer money between your Paycell TL account and investment accounts, you cannot make investment transactions with your Paycell balance.

You can review the transactions you have made by clicking "View All" from the transaction history tab at the bottom of the main page.

Unfortunately, it is not possible to send to bank accounts or cards with Paycell at the moment.

There is no additional charge for top-ups from Paycell.

Withdrawals are processed within a few minutes.