Subscription Procedures

Subscription Procedures Subscription Procedures

  • How can I purchase a postpaid line?

    All you need to do is to visit one of our Kuzey Kıbrıs Turkcell Branches.
    Documents required to obtain a postpaid line:
    - ID Card for TRNC citizents
    - Republic of Turkey identity card for Turkish Nationals and passport with Work Permit/Residence Permit
    - For foreign nationals, passport with Work Permit/Residence Permit

    What are the alternatives for an ID card?
    For TRNC Nationals:
    - TRNC ID Card

    For Turkish Nationals from Turkey:
    - TRNC White ID Card
    - Republic of Turkey passport
    - Work or Residence permit for the last 6 months

    For nationals of other countries:
    - A document of Passport with a valid effective date
    - Work or Residence permit (for the last 6 months)

    Documents that substitute a residence permit in the TRNC:
    - Student ID*
    - Turkish Armed Forces ID
    * Except for foreign students.

    To see a sample contract click here.

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  • I would like to transfer a cellular phone line that is on my name to someone else, what do I need to do?

    You need to visit one of our Kuzey Kıbrıs Turkcell Branches together with the person you would like to transfer your cellular phone line to. You will need your id, and our customer whom you would like to transfer your cellular phone line to will need the documents that are required when applying for a new subscription. Transfer process fee is 55 TL. This is reflected in the new customer's bill who will take over the cellular phone line. Documents required from the customer who will take over the cellular phone line:
    - ID Card for TRNC citizents
    - Republic of Turkey identity card for Turkish Nationals and passport with Work Permit/Residence Permit
    - For foreign nationals, passport with Work Permit/Residence Permit



    What are the alternatives for an identity card?

    For TRNC Nationals:
    - TRNC ID Card

    For Turkish nationals from the Republic of Turkey:
    - TRNC White ID Card
    - Republic of Turkey passport
    - Work or Residence permit for the last 6 months

    For people with other nationalities:
    - A document of Passport with a valid effective date
    - Work or Residence permit (for the last 6 months)

    Documents that substitute a residence permit in the TRNC:
    - Student ID*
    - Turkish Armed Forces ID
    * Except for foreign students.

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  • The owner of the cellular phone line has passed away; how can I have the line registered on my name?

    To register the line on your name, you need to visit one of our Kuzey Kıbrıs Turkcell Branches together with the death certificate.

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  • I lost my sim card, how can I purchase a new sim card?

    If the line is registered on your name;

    All you need to do is to visit one of our Kuzey Kıbrıs Turkcell Branches together with your ID card. You may receive your new sim card immediately after you make an application. If you are using a prepaid line, you may continue using your remaining credits when you receive your spare sim card. 

    Change of sim card service is a paid service for prepaid and postpaid lines.

     PROCCES
    		 FEE
     Sim Replacement 55 TL 


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  • How can I purchase a dual sim card?

    To receive a dual sim card to be used in two different devices, all you need to do is to visit one of our Kuzey Kıbrıs Turkcell Branches together with your ID card. You may receive your new sim card immediately after you make an application. The dual sim card must not be used at the same time.

     PROCESS FEE
     Dual Sim Card 85 TL



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  • How can I change my number?

    You may change your number if you are a postpaid customer. (Paid service)

    PROCESS FEE
     Number Change 55 TL 

     

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  • How can I cancel my line?

    If you would like to cancel your line, you may call 0533 8780533 Customer Service Hotline for detailed information or visit one of our Kuzey Kıbrıs Turkcell Branches.

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  • What are the alternatives for an identity card?

    • TRNC ID Card
    • Turkish Republic Identity Card
    • Driving Licence
    • Passport
    • Turkish Armed Forced Identity Card
    • If you have appointed a person as an agent, a notarial warrant or ID of agent

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  • How can I transfer from a postpaid line to a prepaid line?

    Individual customers can visit one of our Kuzey Kıbrıs Turkcell Branches together with the ID registered on the sim card.

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  • Which documents are needed to transfer a postpaid line to a prepaid line?

    Visit one of our Kuzey Kıbrıs Turkcell Branches together with the ID registered on the sim card. The transaction is completed in 96 hours.

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  • Is there a fee to transfer a postpaid line to a prepaid line?

    Yes, as a new sim card is given while transferring to a prepaid line, sim card fee is charged.

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  • What are the PIN / PUK codes and how can I receive mine?

    PIN 1 code, is the 4 digit password of your sim card. Everytime you turn on your mobile device, you need to enter your PIN 1 code in order to use your line. This prevents other people from using your mobile phone without your consent. You may change your PIN 1 code from your mobile phone settings. If you fail to enter your PIN 1 number correctly 3 times in a row, your sim card will be blocked. You need to use your PUK 1 code in order to unblock your sim card.

    The PUK 1 code, is a special password that unblocks your sim card and allows you to use it again. It is an 8 digit number. PUK1 code cannot be changed. If you fail to enter the code correctly more than 10 times, your sim card will be blocked and ''Card blocked'' message will appear on the screen of your device. In this case, you will need to change your sim card.

    PIN 2 code is a 4 digit password that allows you to activate or deactivate some of the security and storage settings of your mobile device. If you fail to enter your PIN 2 code correctly more than three times, your sim card will be blocked temporarily. You may unblock your sim card using the PUK 2 code.

    PUK 2 is an 8 digit password that allows you to reuse the blocked PIN 2 code. This password cannot be changed. When the PUK 2 code is permanently blocked, the relevant section of your sim card cannot be used, but the remaining features remain active. In this case, you may change your sim card if you wish.

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  • My PIN code is blocked, what can I do?

    Your sim card and therefore your mobile phone would be temporarily blocked after 3 failed attempts at entering your PIN code. You need to use your PUK code in order to unblock your sim card. 
    You may receive your PUK code by visiting kktcell.com and logging into My Account: in the home page at kktcell.com, ''Login'' with your GSM number and password. Click on ''My Account'' from the top menu. When the page loads, click on ''My Settings'' option on the left. You may find out your PUK codes from the ''PUK CODES'' section. 
    Click here to receive your PUK code by logging into your Account together with your super password.

    You may find out the puk code of lines registered on your name by visiting one of our Kuzey Kıbrıs Turkcell Branches  and calling 533.

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