Overview

Kuzey Kıbrıs TURKCELL

Kuzey Kibris Turkcell was established on 3rd August, 1999 in Turkish Republic of Northern Cyprus as 4th of the Turkcell Iletisim Hizmetleri A.S. international group of companies.
 
As part of the Turkcell family, Kuzey Kibris Turkcell has been providing high quality communication solutions to customers through mobile, voice, and data products, and expanding its customer base throughout years.

Always for better

Kuzey Kibris Turkcell aims for nonstop improvements for its infrastructure for providing the latest technology to its customers at the same time as the rest of the world. Kuzey Kibris Turkcell Customers have been enjoying latest communication products and making their lives easier, more efficient, and more valuable since the day it was established.

Kuzey Kibris Turkcell not only provide special communication plans to fit every Consumer’s communication needs, but also provides products and services for its Business customers to make their businesses more efficient, innovative, and competitive. As of October 2008, Kuzey Kibris Turkcell customers have been enjoying 3G technology in TRNC.

Caring About the Community

Kuzey Kibris Turkcell believes that being part of the community does not only mean adding value to the economy, but also, more importantly, caring about the community it’s part of. Since the day it was founded, Turkcell has been adding value to North Cyprus through many different social responsibility projects. These projects range from educational activities to nature activities, from art and culture activities to sports activities. With the community sponsorships, donations, and supports Kuzey Kibris Turkcell invested over 6 million TL to this community for providing higher quality human resources and making a difference in socio-cultural life in TRNC.

As the Leader Technology Company, Kuzey Kibris Turkcell has set “providing solutions to educational, health, security, economic and social needs of all individuals by making use of Turkcell Group’s resources” as its mission, and continues to operate nonstop under the vision of “Being the Leader Technology Company that adds value to Cypriot Life”.

Our Vision

Being the Leader Technology Company that adds value to Cypriot Life in terms of economic, socio-cultural, and technological activity.

Our Mission

Providing solutions to educational, health, security, economic and social needs of all individuals by making use of Turkcell Group’s resources.

Our Values

  • We value human life.
  • We integrate Communal and Cultural values to our culture.
  • Our Differences are our wealth.
  • Our first priority is our customers.
  • We are a strong team.
  • We believe in open communication.
  • We differentiate.

Approach to Customer Satisfaction

Kuzey Kibris Turkcell guarantees to find customer solutions in an open, transparent, fast, trustable, and customer centered manner. The company always tries to resolve customer needs through a high quality service understanding. In case of customer complaints, the problems are analyzed in an objective, careful, and sensitive way and solutions are provided to these problems. Based on the customer recommendations and complaints, permanent solutions are integrated to the company’s system and operations for better future customer experience. Kuzey Kibris Turkcell provides projects and opportunities for its employees to continuously improve their involvement, sharing, innovative, and expressive characteristics. The company continuously analyzes problem solving and meeting customer demands processes, identifies areas of improvements, and continuously improves handling these processes.

Quality Policy

We ensure the ever-increasing satisfaction and loyalty of all our stakeholders (our employees, their families, suppliers, shareholders, dealers and society).
We continuously improve the quality of our processes, products and services to adapt to changing market dynamics.
The Quality Management System and Quality Targets are constantly reviewed, and improvement actions are taken quickly by reporting the emerging areas of improvement. We announce all actions and changes to our internal employees and external stakeholders.

 

Murat Küçüközdemir

Murat Küçüközdemir - General Manager

Murat Küçüközdemir graduated from İstanbul Technical University, department of Electronics and Communication Engineering at 1992.

He started his professional life as a Pre-Sales Engineer at Intelnet A.Ş. Between 1995 and 1997. After that he worked as Business Development Manager at Elkotek between 1997-2005. Between 2005-2007, he served as the General Manager of the Gisad Telekom. He continued his career as Sales & Marketing Director at Global İletisim between 2007-2009 and as General manager between 2009-2012 at the same company.

Murat Küçüközdemir joined the Turkcell family in 2012 as a Datacenter / Cloud Computing / IT Consultant. Between 2013-2015 he continued as Corporate Marketing, Fixed Broadband & Convergence Products Director and between 2015-2019 he worked as Public Sector Sales Director. Since 01.04.2019 he is Sales & Marketing Director of Kuzey Kıbrıs Turkcell.

He has been working as the General Manager of Kuzey Kıbrıs Turkcell since 01.05.2021

Ali Gürler

Ali Gürler - Director of Sales & Marketing

Ali Gürler achieved his undergraduate degree in Computer Engineering from Eastern Mediterranean University in 2000.

Ali joined the Turkcell family in 2000 and worked as a System Support Engineer in Network Operations between 2000 and 2005 and a Team Manager in the Billing and Remuneration Department between 2005 and 2007 and transferred to Kuzey Kıbrıs Turkcell family in 2007. He worked as a Network Manager in Kuzey Kıbrıs Turkcell between 2007 and 2010 and as the Head of Central

Operations between 2010 and 2011. Since November 2011, he has been working as Director of Information and Communication Technologies.
Ali Gürler, who continued his duty as Northern Cyprus Turkcell Director of Technical Operations between 2017-2022, was appointed as Director of Sales & Marketing as of 01 May 2022.

Burcu Topal

Burcu Topal - Director of Human Resources

Burcu Topal obtained her undergraduate degree in Computer Engineering from Lefke European University, and completed her graduate degree in Management from the same university.

During 2002-2005, she worked in Sontex Ltd. Sti. as Production Planning Specialist, and continued her career as Human Resources Specialist in Middle East Technological University North Cyprus during 2005-2008.

Burcu Topal joined Turkcell family in 2008 in Human Resources department as a Specialist, and became Manager of Employee Relations Management until 2015.

As of 1st July,2015 she has been serving Turkcell Family as Director of Human Resources.

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