You can text FIZY and send SMS to 3030 for monthly fizy Music Membership.

*As of 11/03/2022, the first month membership is free for Turkcell users who will start a new fizy membership package. To participate in the campaign, simply write FIZY and send a short message to 3050. Click for campaign details.

 You can access fizy through:

1. Web: fizy.com 

2. Smartphones and tablets: IOS and Android application stores.

You require internet connection to login to your account for fizy. Signing in to your account is as easy as entering your phone number.

First make sure your store settings is set to Turkey as location of the store, then you will be able to find the app by searching in the store. For quick acess you can click IOS and Android and download.

You can text SIFRE and send SMS to 05327552222 to receive your Turkcell PIN.

Yes. Both of the fizy memberships and the 5GB fizy internet package renews every 31 days. Prepaid accounts will need to have enough units on their account on the day of renewal for the package to renew. If there is not enough units on the accounts on the day of renewal, the memberships will automatically cancel, and the users will need to reregister to the memberships once they have enough units on their accounts.

fizy operates through internet, and you can access to the app anywhere you are as long as there is internet.

For your convenience and better fizy experience, your fizy membership comes with a 5GB internet package special for fizy usage. So if you are using your mobile internet, your fizy will first consume from your 5GB internet package included with your membership. Once you run out of your fizy internet package, then it will start consuming from your other internet packages. But remember your fizy internet package is only valid for your fizy usages, and other applications will be using from your other internet packages.

If you are using wi-fi for fizy, fizy will not consume from any of your internet packages.

Yes. Your fizy application is accessible anywhere in the world as long as there is internet. Since your 5GB fizy internet package is also valid in Turkey, your fizy internet usage will consume from your fizy internet package. Once the fizy internet package reaches its quota, your usage will continue from your other internet packages or you will be charged at the roaming rates in Turkey if you don't have a valid internet package.

Yes. Your fizy application is accessible anywhere in the world as long as there is internet. However, your 5GB fizy internet package is only valid in North Cyprus and Turkey, and your fizy internet usage will consume from your roaming internet package or your internet usage will be charged under standard roaming tariff rates in other countries.

Once you finish your fizy internet package, your internet usage will continue from your other mobile packages, and if you do not have a valid internet package on your account, you will be charged at flex internet rates.

Yes, you can share your fizy internet package with other devices by using personal hotspot, however, since your fizy internet package is only valid for fizy usages, make sure the other device is only using the internet only for fizy. Otherwise, internet used for other apps will consume from your valid internet packages.

You can text FIZY REMAIN to 3030 to inquire about their internet package.

Yes. You will receive a notification SMS when you reach 80% and 100% of your fizy internet pakage.

You can text FIZY CANCEL to 3030 to cancel their fizy Music membership, and VIDEO CANCEL to 3030 to cancel fizy Music and Video memberships.

The memberships subscribed on the application stores can only be cancelled through the application stores. So you will need to sign in to your corresponding application store and cancel your membership from there.

Only memberships through Kuzey Kibris Turkcell could be cancelled by Kuzey Kibris Turkcell.

No, you can only access the songs through your fizy application.

Yes, you can use fizy app with iPhone and all Android devices. If you do not have the application, you can quickly download the application to your smartphone by clicking the link below;

● If you have an iOS device, click for detailed information!
● If you have an Android device, click for detailed information!