Voice Response System

Voice Response System Voice Response System

  • How can I carry out a transaction without reaching a customer service representative by dialling 533?

    All you need to do is to dial the transaction you would like to carry out by calling from the relevant number.

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  • What type of transactions can I carry out using the Voice Response System?

    From your postpaid line, you can find out your bill and current balance, purchase an internet package, request tariff information and change your tariff, find out your PUK1 and PUK2 numbers, receive information about products, services and current special offers using the Voice Response System. From your prepaid line, you can purchase an internet package, find out your PUK1 and PUK2 numbers, receive information about products, services and current special offers using the Voice Response System.

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  • What is needed to use the Voice Response System?

    When you would like to carry out a transaction on the telephone number you are calling from, dial 533 and proceed without entering your super password. When you call from a land-line, you will need to enter your super password in order to carry out a transaction via the Voice Response System. To receive your super-password, text SIFRE to 8780.

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  • Is there a fee for using the Voice Response System?

    The Voice Response System allows you to carry out transactions fast and securely without having to be directed to one of our customer service representatives and it is free of charge.

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  • Do I get charged when I call Voice Response System?

    Calling Voice Response System from your Turkcell number is free of charge, charges apply once you connect to one of our customer service representatives. You are charged 47,52 kr/call, 8.78 credits/per each time you call, irrespective of call duration.

    When you make a call from other operators or land-lines, you are charged by your operator.

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