Voice Response System

• How can I carry out a transaction without reaching a customer service representative by dialling 533?

  All you need to do is to dial the transaction you would like to carry out by calling from the relevant number.

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• What type of transactions can I carry out using the Voice Response System?

  By using the Voice Response System ;

  • Learn the invoice and current amount,
  • Can make limit change and limit cancellation transactions.
  • Purchase mobile internet package, GNÇ additional packages
  • Can switch on and off the Super Password, Call Abroad, Use Abroad and Use in Southern Cyprus services.
  • You can get a new Super Password and learn your PUK number.

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• What is needed to use the Voice Response System?

  When you call 533 from your mobile phone and want to make a transaction for the number you are calling, you can perform your transaction without entering a super password.

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• Is there a fee for using the Voice Response System?

  The Voice Response System allows you to carry out transactions fast and securely without having to be directed to one of our customer service representatives and it is free of charge.

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• Do I get charged when I call Voice Response System?

  Calling Voice Response System from your Turkcell number is free of charge, charges apply once you connect to one of our customer service representatives. The charge is charged as 2 sms per call regardless of the duration.

  When you make a call from other operators or land-lines, you are charged by your operator.

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